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The Customer Success Support Specialist at SimplePractice is responsible for providing exceptional support to customers via phone, chat, and email. This role involves addressing customer inquiries, escalating issues when necessary, contributing to revenue goals through customer retention and upselling, and collaborating with internal teams to enhance service delivery.
The Senior Director of Data will lead a multidisciplinary data organization focused on analytics, data infrastructure, and AI initiatives. Responsibilities include building data strategies, managing a team of data professionals, and ensuring effective use of customer data while partnering across the organization to optimize product features.
The Senior Product Manager at SimplePractice will lead the development of documentation automation products, guiding the vision and roadmap while collaborating with teams to enhance product features. The role demands a focus on customer needs, leveraging data-driven insights for product success, and ensuring products meet high standards for value and performance.
The Senior Accountant will manage revenue processes, perform monthly close activities, conduct reconciliations, assist with audits, and implement process improvements. The role requires collaboration across finance teams and participation in ERP enhancements, among other responsibilities that support internal controls and revenue accounting operations.
The Executive Assistant will directly support the Chief Customer Success Officer and Chief Marketing Officer, focusing on enhancing team experiences through events and improved collaboration. Responsibilities include managing team communications, organizing in-person and virtual events, and ensuring effective internal processes and synergies across teams.
The Senior Product Manager will lead the Payments space at SimplePractice, defining the payments roadmap, collaborating with payment service providers, and improving the payments experience for behavioral healthcare clients. Responsibilities include understanding payment metrics, conducting research for enhancements, and managing product development from ideation to execution.
The Principal Data Scientist will lead the development of predictive models for Customer Lifetime Value and Churn, while collaborating with the Growth Marketing team to drive strategies based on data analysis and machine learning. Responsibilities include model deployment, performance monitoring, and presenting insights to stakeholders.
The Compliance Analyst will support the Infrastructure, Security, and Compliance Team by serving as a subject matter expert in healthcare compliance, assisting with HITRUST and PCI certification, conducting risk assessments, optimizing vendor management, and collaborating with legal and product groups to ensure compliance with regulations.
The Director of Total Rewards and People Technology will lead the development and execution of a comprehensive rewards strategy aimed at attracting and retaining talent. Responsibilities include overseeing compensation and benefits programs, advising leadership on compensation issues, and ensuring alignment with market trends.
As Controller, you will oversee SimplePractice’s accounting functions including financial operations, treasury, internal controls, and compliance with US GAAP. This role involves driving efficiency in financial processes, managing the month-end closing, ensuring compliance with taxes, and collaborating with leadership on financial strategies.
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