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As a Client Support Specialist at Ontic, you will engage directly with clients, manage support tickets, resolve issues, and improve documentation. You will work across teams to enhance client experiences while reporting on metrics related to client inquiries. Technical aptitude and communication skills are essential in this proactive role.
This role involves leading the development and implementation of Ontic's product solutions, working closely with security leaders and internal teams to promote transformation strategies for B2B SaaS products. The VP will drive large-scale transformations across security functions, develop scalable playbooks, and advocate for product capabilities while assessing market dynamics.
The Enterprise Field Marketing Manager will design and execute targeted ABM programs and events to support sales efforts, enhance lead generation, and drive pipeline growth. This role emphasizes building partnerships with sales and marketing teams to customize marketing strategies, measuring the success of activities, and leveraging various channels for engagement.
The IT Support Specialist will assist with employee onboarding and off-boarding, provide IT support, manage Mac and Windows devices, install security solutions, handle audio-visual equipment, create troubleshooting documentation, and stay updated on IT trends.
As a Project Manager at Ontic, you will plan, execute, and close cross-functional projects across a global organization. Your responsibilities will include project planning, resource management, risk management, stakeholder communication, and ensuring quality assurance of deliverables. You will also handle documentation and promote continuous improvement in project management methodologies.
The Sr. Manager Enablement, Client Experience will develop and execute strategies to empower Client Success teams, enhance client experiences, reduce churn, and drive satisfaction. Responsibilities include strategy development, training programs, process improvements, and managing client success tools and technologies.
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