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The Instructional Designer will create and support educational resources for Muck Rack's customers, focusing on enhancing product mastery and team performance. Responsibilities include developing courses, tracking training metrics, and collaborating with cross-functional teams to improve customer engagement and adoption of the platform.

The Outbound Sales Development Representative will generate opportunities through outbound outreach, manage objections, engage target accounts creatively, and track PR industry news to identify opportunities. Success will be measured by activity, email open/reply rates, and meetings booked.

As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.