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As a Collections Specialist II at Chase, you will be responsible for taking inbound and outbound calls to collect on overdrawn or past due accounts. Fluency in Spanish and English is required, along with customer interaction experience and computer skills. This role involves working in a metrics-driven environment to build rapport with customers and find solutions to help them.

Lead the Technology Operational Risk Management team within the Governance, Risk and Controls (GRC) team. Evaluate and identify control deficiencies, assess risk frameworks, prioritize and treat control findings, and execute monitoring activities. Bachelor's degree in Computer Science or related field and 8+ years of experience in technology risk management required.

Manage team supporting JPMorgan Wealth Management Service Centers and Operational Engagement, focus on regulatory environment, provide reporting and oversight, collaborate across functional areas, enforce best exam management practices, partner with colleagues to drive operational risk practices and control programs.