Control Manager - Global Customer Platform - Vice President

Job Description
Job Description
As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to our clients to keep their money safe and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing landscape.
As a Control Manager Vice President supporting the Global Customer Platform (GCP) Product, the firmwide system of record for customer data, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will assist in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.
In this role, you will lead a team of Control Managers to partner across business and technology organizations to help develop the control framework for the target state customer platform and provide ongoing support for the existing three large-scale legacy data and middleware platforms.
Job Responsibilities:

• Develop, enhance, and monitor the risk and control framework
• Enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across the line of business(es)
• Advise and influence senior leaders / business and technology executives on key decisions and major risk and control initiatives
• Perform walkthroughs and assist critical lines of business with process mapping and risk identification, designing the controls framework and testing the controls
• Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment
• Ongoing monitoring and assessment of operational risk and control environment
• Perform issue/action plan workflow end-to-end, including root cause analysis and working with your business and impacted stakeholders to develop them and to validate the remediation
• Identify and monitor metrics to inform on the health of the operational risk and control environment
• Develop enhanced reporting for controls through use of automation, if required
• Identify, assess, advise, and drive strategic solutions to increase efficiency and create a more resilient operating environment
• Collaborate with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk)

Required Qualifications, Skills and Capabilities:

• Bachelor's degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.