The Senior Workforce Management Analyst develops and implements workforce management strategies to optimize staffing models, enhance efficiency, and drive continuous improvement. Key responsibilities include leading process improvements, delivering data-driven insights, managing cross-functional projects, mentoring junior staff, and overseeing social media reporting metrics.

As an AI Product Lead, you will drive the development and launch of Conversational AI products, collaborating with various teams to ensure alignment with business goals. Your responsibilities include market research, user feedback analysis, product strategy, and leading the entire product lifecycle from ideation to market introduction, focusing on enhancing customer experience through innovative AI solutions.

The Growth and Innovation Director is responsible for expanding Interactions by identifying new business opportunities, nurturing client relationships, and supporting sales initiatives. Duties include lead generation, market research, strategic outreach, account management, and collaborating with marketing to execute campaigns.