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The Customer Support Specialist at Brightree is responsible for diagnosing customer issues related to the Brightree application, providing solutions, and ensuring customer satisfaction. This role involves answering inquiries, troubleshooting problems, documenting support requests, and collaborating with customers and senior team members to resolve issues efficiently.

The RCM Specialist at Brightree manages financial results for insurance companies and customers, ensures optimal reimbursements, adheres to quality assurance processes, and maintains operating procedures. Responsibilities include resolving customer issues via Salesforce, documenting billing methodologies, and improving business processes while complying with HIPAA guidelines.

As a Quality Assurance Specialist at Brightree, you will ensure the quality of the Billing Center by analyzing medical documentation, processing claims, conducting audits, and maintaining compliance with insurance guidelines. You will prepare and modify Standard Operating Procedures while supporting internal and external teams in identifying and escalating quality issues.