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The Knowledge Content Analyst will source, analyze, and maintain healthcare content for the Accolade Front Line Care Team, ensuring high-quality support for members. Responsibilities include developing subject matter expertise, managing knowledge content, collaborating with customers and stakeholders, delivering implementation artifacts, and resolving content-related issues promptly.

The Local Support Specialist assists with local healthcare provider recommendations, investigates available resources, and ensures effective communication between members and providers. They handle scheduling, follow-up on service quality, and maintain member satisfaction while meeting performance indicators.

The Mgr, Customer Partnerships is responsible for managing customer relationships, ensuring customer satisfaction, and driving revenue retention. Responsibilities include strategic account planning, performance monitoring, leading internal initiatives, managing reporting, and supporting new customer onboarding. The role entails close collaboration with various departments and external partners to improve service delivery and meet customer objectives.