The Pensions Operations Specialist supports the development and implementation of new pension propositions, manages operational queries, drives continuous improvement, and conducts due diligence on business transactions.

The Customer Journey Owner at M&G is responsible for designing and improving the customer journey specifically for the Bulk Annuity business, focusing on enhancing customer satisfaction scores and managing journey risks. The role involves leading cross-functional teams, defining improvement initiatives, and utilizing customer insights to optimize the customer experience.

The Pensions Operations Specialist supports the development and implementation of pension propositions, handles operational queries, and drives continuous improvement while also managing communications with stakeholders.