The Training and QA Manager will work with internal and BPO stakeholders to design training materials, conduct QA audits, and implement improvements based on results. This role includes coaching for performance and developing best practices to enhance the effectiveness of the Travel Operations team.

As a Travel Support Consultant, you will provide exceptional customer service by handling queries related to bookings via email, calls, and live chat while utilizing your expertise in GDS and ticketing. You'll also gather client feedback to enhance the travel experience and support team operations with various administrative tasks.