As a QA Specialist, you will develop and perform quality testing on contact center integrations, create and execute test cases, and enhance QA processes for efficient implementations. You will need strong analytical skills to preemptively identify issues, manage requirements, and build a QA team to ensure high-quality standards.

The Genesys Cloud Engineer will design, implement, and support Genesys Cloud solutions, focusing on IVR/ACD scripts. This role involves coordinating with account and project managers, analyzing complex issues, and balancing support and project work while maintaining high service standards.

The Sr. Genesys Engineer is responsible for designing, configuring, implementing, and supporting Genesys technologies. This role leads implementation and upgrade projects for Genesys solutions, coordinates with different teams to ensure on-time delivery, and performs complex problem-solving while balancing both support and project work.