As a Support Specialist L1 at SplitMetrics, you will assist customers via in-app chat, resolve their issues, escalate as needed, follow best support practices, provide user feedback to the product team, and create guides and videos for customer education.

The Executive Operations Manager will assist the CEO by managing cross-functional projects, auditing operations for efficiency, supporting communication across teams, and conducting research to aid decision-making. Responsibilities include overseeing organizational planning, managing the OKR framework, and developing internal communication strategies.