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The Case Resolution Specialist provides high-level customer service to patients and caregivers, facilitating the restoration of home care services. The role involves navigating systems for eligibility, maintaining communication, achieving enrollment targets, and ensuring a smooth transition back into services while meeting performance metrics.

The Team Lead of Welcome will provide exceptional customer service by leading a team of Welcome Specialists, mentoring them, managing performance, and ensuring compliance with company standards. The role includes resolving complex issues, supporting new team member training, and partnering with the technology department to enhance efficiency.

The Welcome Specialist will conduct remote orientations for caregivers and patients, manage appointment schedules, verify documents, maintain communication with clients, and ensure a positive customer experience by fostering relationships and adhering to performance metrics.

The Principal Researcher will lead research initiatives focusing on the effectiveness of family caregiving programs, overseeing study design and execution, analyzing health outcomes, and shaping research agendas. This role involves collaboration with teams to influence healthcare policy and improve health outcomes for aging populations.

The Application Support Specialist I at FreedomCare focuses on supporting Caregivers with FreedomCare Mobile App related issues, providing quality customer service, troubleshooting app problems, and ensuring customer satisfaction. The role involves resolving caregiver inquiries, being a mobile app subject matter expert, and maintaining high customer service standards.

The Onboarding Specialist will assess new patients for home care services, train caregivers on using the FreedomCare App, and collaborate with care managers. Responsibilities include conducting orientations, evaluating client care needs, and improving procedures for caregiver training.

The Compliance & Risk Analyst will support compliance training programs, audit responses, and ensure adherence to regulations. Responsibilities include building training, monitoring compliance risks, conducting audits, reporting trends, and preparing for audits and inspections. This role serves as a liaison between management and compliance teams.