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The Customer Success Strategist at SmartBug Media is responsible for building strong client relationships to enhance customer satisfaction, loyalty, and retention. This role involves developing customer success strategies, monitoring metrics, initiating feedback surveys, and implementing upsell strategies for client growth. Close collaboration with account strategists and other teams is essential to align with business objectives and deliver excellent client experiences.

The Account Strategist will serve as the main contact for clients, developing strategic plans that align with their goals. Responsibilities include building relationships with clients, leading onboarding, collaborating with internal teams, and ensuring exceptional client satisfaction and results.

The Account Specialist at SmartBug Media will manage client accounts as a project manager, ensuring successful execution and delivery of projects. Key responsibilities include confirming project scopes, managing budgets, coordinating teams, maintaining client communication, identifying risks, and contributing to client satisfaction and agency growth.

The Sales Executive will execute sales methodology, forecast sales for new accounts, manage inbound leads, and develop the sales pipeline through outbound efforts. Responsibilities include closing new business, collaborating with HubSpot, managing the sales funnel, and conducting outreach to generate business opportunities.

The Paid Media Strategist will develop and lead paid media strategies across various channels, overseeing campaigns, managing budgets, and ensuring performance metrics are met. They will collaborate with teams, enhance client relations, and contribute to overall revenue growth while maintaining a strong understanding of marketing technologies.

The Account Strategist will lead strategic initiatives for clients in the senior living industry, focusing on achieving client goals and delivering exceptional customer experiences. Responsibilities include client onboarding, strategy development, relationship management with C-suite executives, and ensuring high client satisfaction and profitability through effective communication and planning.

The HubSpot Strategist will act as the strategic account lead, developing strategies to achieve project goals while building strong relationships with senior-level clients. They will monitor client health and performance, ensuring exceptional customer experiences and satisfaction through effective communication and timely strategy delivery.