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The Client Services Director is responsible for enhancing subscriber satisfaction and retention by managing the client services team, addressing escalated client issues, developing training protocols, and collaborating with sales and marketing on strategies. This role involves significant interaction with clients, providing technical support, and using customer feedback to improve service delivery.

The Payroll & Benefits Specialist manages payroll processes, resolves discrepancies, and ensures compliance with regulations. Responsibilities include conducting audits, onboarding new employees, handling benefits administration, and collaborating with HR for effective employee communication about payroll and benefits.