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Manage complaint program transformation initiatives, technology implementations, and provide Enterprise level representation for complaints. Key activities include generating complaint handling reports, managing program technology implementations, and working with QA & QC functions to provide training programs for Complaints Analysts. Competencies include understanding LLM/GenAI functionality, planning and tracking transformation initiatives, in-depth knowledge of complaints handling process, and effective communication with stakeholders.

The Lead Marketing Analyst at GEICO will analyze marketing performance across channels, utilize predictive analytics and machine learning, and manage analytics projects. They will transform large datasets into actionable insights, collaborate with various teams, and communicate complex information effectively.

As the Lead VOC Researcher, you will manage the Voice of the Customer program, developing and implementing survey strategies and analyzing customer feedback to enhance overall customer experience. You will ensure alignment with GEICO's objectives and drive improvements through actionable insights, dashboards, and reporting.