As a Systems Analyst, you will handle escalated support tickets, troubleshoot and configure desktops and servers, manage networking and security tasks, and assist in client technology challenges, while documenting and tracking issues through a ticketing system.

The Systems Analyst role focuses on troubleshooting technical challenges for clients, primarily handling escalated tickets, managing server administration, and addressing networking issues. Responsibilities include supporting Windows and Mac systems, documenting procedures, and guiding level 1 technicians while collaborating with a team to provide exceptional service.

The Technical Recovery Lead will manage incident response projects, ensuring effective communication with stakeholders and a technical recovery strategy. Responsibilities include leading recovery efforts, assignments, and managing technical workstreams, with a focus on client interactions and documentation throughout the project lifecycle. Weekend availability is essential for this role.