The Senior Systems Administrator will maintain and troubleshoot Windows servers and workstations, providing administrative support, managing domain controllers, and handling customer incidents through a ticketing system. The role includes remote troubleshooting, equipment preparation for deployment, and coordinating customer interactions to ensure quality service and incident resolution.

The Senior Unified Communications Analyst will resolve user incidents related to Unified Communications, manage video teleconferencing systems, assist in installation and maintenance of communication equipment, and collaborate with cross-functional teams to ensure efficient operations. Weekly reporting and documentation are also part of the role.