The Level III Engineer at SmartChoice is responsible for maintaining and optimizing customers' network and M365 infrastructure. They handle incident resolution, technical support, and contribute to network operations improvement. Key responsibilities include managing Microsoft 365, Teams, Active Directory, Outlook, and Windows systems.

The Level II Engineer will be responsible for assessing and providing solutions for technical issues, overseeing support tasks for Cisco systems, ensuring system optimization and proactive maintenance, handling customer escalations, and collaborating with external partners for problem resolution.