The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

The Channel Sales Manager at ShipHero will drive success for key channel partners, specifically with NetSuite. Responsibilities include building brand awareness, maintaining relationships, developing business plans, co-selling, and delivering training to partners. The ideal candidate should have experience in channel enablement and strong communication skills, with a focus on achieving sales goals and ensuring partner success.