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The Customer Service Operations Manager oversees daily operations of customer service teams, ensuring effective scheduling, training, and performance monitoring. This role involves developing service policies, managing escalated customer issues, analyzing feedback to improve service quality, and collaborating with various departments to enhance operational efficiency.

The Community Engagement Coordinator will focus on the provisioning, maintenance, and monitoring of fiber-optic services. Responsibilities include configuring fiber network equipment, managing provisioning databases, collaborating with customer service, monitoring network performance, and generating reports. The role is critical to maintaining high customer service standards while supporting Gateway's expansion in fiber-optic service.

The Customer Service Representative will interact with customers through various channels to assist with inquiries, resolve issues, and provide information about Gateway's products and services, all while upholding the company's values.

The Controller will oversee the accounting function, ensuring accuracy and compliance with GAAP. Responsibilities include month-end close processes, financial statement preparation, internal control design, managing cash flow, and supporting audits. This role also involves mentoring team members and identifying improvements in accounting processes.