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The ServiceNow Platform Administrator will support the USSS Chief Information Officer by managing the ServiceNow platform, addressing user account administration, creating dashboards and reports, and ensuring integration with other IT systems. The role requires troubleshooting ServiceNow and maintaining the overall IT enterprise infrastructure.
The Help Desk Team Lead provides oversight of daily helpdesk operations, ensuring timely incident resolution, prioritizing tickets, and improving customer service metrics. This role involves training the helpdesk team, optimizing service processes, managing the ticketing system, and serving as the escalation point for complex issues.
The Cyber Security and Compliance Manager is responsible for monitoring and managing cybersecurity compliance across endpoint and infrastructure environments. Key responsibilities include vulnerability assessment, patch deployment, compliance checklist development, and collaborating with stakeholders for software deployment while maintaining effective communication and documentation.
The Infrastructure Engineer will maintain servers in a hybrid environment, administer virtual and cloud storage, and manage security compliance. Responsibilities include supporting Tier 3 services, enhancing system performance, analyzing security vulnerabilities, and ensuring documentation accuracy, in both onsite and remote capacities. After-hours support for emergencies is also required.
The Open Systems Engineer provides senior-level support for Linux and Microsoft Windows servers, including maintenance, patching, troubleshooting, and upgrades. Responsibilities include analyzing cybersecurity reports, maintaining PKI infrastructure, database installation, server administration, and configuring open-source technologies. The role requires hands-on experience and coordination with clients, with responsibilities extending to remote support when necessary.
The Network Engineer manages and supports the network infrastructure, ensuring the performance, security, and reliability of both on-premises and cloud systems. Responsibilities include overseeing operations, responding to service desk tickets, developing complex solutions, and troubleshooting network issues.
The Mac Support Specialist is responsible for managing a fleet of Macs, administering Mac management tools, developing SOPs, troubleshooting, and providing engineering support for Mac systems in a complex network environment. Responsibilities include system backups, compliance monitoring, and coordinating software deployments while ensuring effective communication and documentation of processes.
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