The Customer Success Manager will manage strategic relationships with customers, drive product adoption, identify growth opportunities, and ensure long-term satisfaction and success of assigned accounts.

The Customer Success Manager is responsible for managing strategic relationships with clients, ensuring satisfaction and growth by driving product adoption and identifying upsell opportunities. The role involves collaborating with various teams, monitoring customer health, resolving issues, and providing feedback to inform product development.

The Client Success Lead oversees a team of Client Success Managers, ensuring performance goals, customer satisfaction, and team success while managing strategic clients and enhancing operational efficiency.