The Client Success Manager at prototype:IT is responsible for establishing long-term client relationships, overseeing client activities, ensuring successful solution delivery, and capturing incremental sales growth. This consultative role requires understanding client goals and industry trends while managing multiple accounts and projects successfully.

The IT Help Desk Support Specialist will provide technical support to clients across industries by troubleshooting hardware and software issues. Responsibilities include responding to IT incidents, assisting with software and hardware installations, and maintaining records using a ticketing system, all while ensuring excellent customer service.