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The Payroll Operations Trainer will develop and deliver payroll-related training for new and existing employees, assist in managing payroll policies, evaluate training effectiveness, and support team members to ensure smooth operations and compliance.

The Payroll Implementation Specialist at FrankCrum will set up new clients by conducting welcome calls, helping with payroll rules, managing employee maintenance, and educating clients on payroll regulations. The role includes coordinating with internal teams for additional services and administering training for clients on HRIS platforms.

The Customer Service Representative at FrankCrum provides essential support in commercial lines insurance by prequalifying quotes, processing policy changes, issuing certificates of insurance, addressing customer inquiries, reviewing policy accuracy, and assisting account managers. The role entails collaborating with the Agency Vice President and creating management reports to ensure effective service delivery.

The Insurance Account Manager will manage mid to large client accounts, ensuring business retention through relationship building, analyzing risk requirements, negotiating with underwriters, preparing insurance documentation, and providing customer support. The role includes upselling opportunities, directing customer service assistants, and assisting in employee training.

The Payroll Coordinator will process payroll for a minimum of fifteen clients daily, ensuring compliance with relevant regulations. Responsibilities include handling various types of payrolls, maintaining accuracy, resolving discrepancies, and assisting clients with inquiries. A focus on customer service and teamwork is essential.