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Pilotfiber

Customer Experience Specialist

2 Days Ago
New York, NY, USA
81 Employees
Junior
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81 Employees
Junior
Other
As a Customer Experience Specialist, you'll onboard customers, manage multiple projects, coordinate service upgrades, and advocate for customer needs. You'll ensure communication across teams, implement retention strategies, and maintain organized customer data, while analyzing feedback to enhance the customer experience.
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Pilotfiber

Staff Accountant

2 Days Ago
New York, NY, USA
81 Employees
60K-75K Annually
Junior
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81 Employees
60K-75K Annually
Junior
Other
The Staff Accountant will contribute to accounts receivable operations, manage aging balances, assist with month-end close processes, perform reconciliations, support audits, and conduct cost analyses. The role requires effective communication and the ability to multitask within deadlines.
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Pilotfiber

Network Support Engineer

12 Days Ago
New York, NY, USA
81 Employees
75K-95K Annually
Junior
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81 Employees
75K-95K Annually
Junior
Other
As a Network Support Engineer at Pilot, you will troubleshoot networking and connectivity issues, respond to customer support escalations, provision connectivity services, and serve as a subject matter expert for network problems. You will collaborate with various teams, perform on-site troubleshooting, create documentation, and maintain high customer service standards.
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Pilotfiber

Data Center Technician

20 Days Ago
New York, NY, USA
81 Employees
70K-85K Annually
Junior
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81 Employees
70K-85K Annually
Junior
Other
The Data Center Technician will perform routine and occasional work at data centers and field locations, troubleshoot hardware and connectivity issues, maintain infrastructure documentation, monitor facilities, manage inventory, and support various technical teams. The role requires collaboration and customer service skills, along with technical knowledge of data center operations.
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Pilotfiber

Account Executive

20 Days Ago
New York, NY, USA
81 Employees
180K-200K Annually
Mid level
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81 Employees
180K-200K Annually
Mid level
Other
As an Account Executive at Pilot, you will conduct cold outreach, manage the sales cycle, nurture prospects, and use Salesforce and SalesLoft to report activities and optimize strategies. Your focus will be on exceeding sales targets while providing customer-focused solutions.
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