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The Bilingual Customer Support Specialist at FrankCrum will provide excellent customer service to policy holders, assist with inquiries, document processes, recommend changes, and handle accounts payable and receivables. They aim to foster enriched relationships with insureds and agents while supporting various internal processes.

As a Policy Services Support, you'll promote sales and client retention through excellent customer service, interacting with agents, customers, and service providers. Responsibilities include data entry of policy files, processing work items, confirming eligibility for coverage, and ensuring accuracy in policy and payment requests.

The Compliance Analyst at FrankCrum will monitor regulatory changes, conduct compliance-related research, prepare and file responses to consumer complaints, coordinate state regulatory filings, maintain compliance databases, and assist in market investigations. This role focuses on ensuring adherence to federal, state, and local laws while supporting business requirements for policy administration.