Top Tech Jobs & Startup Jobs

Lead and execute Lean Six Sigma initiatives, conduct analyses, mentor project managers, and develop actionable recommendations to improve cost, customer experience, and demand management.

The Associate Manager - Dialer Administration will manage dialer schedules, analyze dialer-output data, generate payment reports, create and update dialing campaigns, and monitor dialer performance. Additional responsibilities include documenting activities and completing other tasks as assigned.

Customer Service Consultants will serve as the main point of contact for consumers, handling inbound calls and providing exceptional customer service. Responsibilities include responding to inquiries about products, processing payments, performing account maintenance, and potentially up-selling products.

The Sr. Operations Manager will develop strategies to enhance operational processes and ensure customer satisfaction. Responsibilities include client communication, performance management, training needs assessment, and compliance adherence. The role requires strong analytical and leadership skills to effectively manage teams and operations within the tech sales sector.

The Principal Architect at Sutherland Global Services is responsible for designing, implementing, and supporting infrastructure solutions. This role involves collaborating with both business and IT teams, analyzing current infrastructures, documenting solutions, developing monitoring strategies, and mentoring staff. The position also includes support for escalated issues and disaster recovery planning.

As a Human Resources Manager at Sutherland, you will lead HR strategies that improve employee engagement, retention, and development. Your role includes partnering with stakeholders, driving operational excellence, analyzing performance challenges, organizing training initiatives, and handling disciplinary actions, all while maintaining positive workplace culture.

The Sales Operations Manager will strengthen client relationships, produce effective strategies based on data analysis, enhance processes for improved sales, and empower staff through training. Additionally, they will manage service quality to ensure customer satisfaction and oversee performance management against key performance indicators (KPIs).