Associate Manager - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.

Job Description

As a Dialer Associate Manager you are expected to:

KEY RESPONSIBILITIES:

• Perform daily uploads, downloads and importing of dialer schedules;
• Document activities for outbound dialer;
• Analyze dialer-output data to identify potential problems/issues;
• Run payment reports regularly;
• Create and update dialing campaigns, filter, list strategies and reports;
• Monitor and adjust performance of the dialer systems; and
• Complete other duties as assigned by the markets.

Qualifications

 MINIMUM QUALIFICATIONS: 

• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system (auto-dialer operation/concepts)
• Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
• Basic understanding of database-design principles, data structures and optimizations
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
• Excellent verbal and written communication skills
• Strong communication skills for client facing
• Livevox dialer experience is an advantage