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The Associate Manager - Real Time Analyst is responsible for monitoring real-time performance metrics, supporting staffing decisions, preparing end-of-day performance reports, and fostering relationships with team members to improve adherence to KPIs in a call center environment.

The job involves managing the ERP Camsur pipeline processes and contributing to operational activities at Sutherland.

The job description does not contain specific responsibilities but mentions that all information will be confidential according to EEO guidelines.

Seeking a Manager - WFM with 5 years of experience to lead multiple accounts and WFM resources for end-to-end service, including resource planning, scheduling, and real-time adherence. Responsibilities include developing forecasting models, generating schedules, managing service level adherence, and leading a team of analysts. Must have strong analytical skills and familiarity with WFM tools like Verint, Genesys, Aspect, and IEX. People management and project management experience required.

The Lead - Real Time Analyst is responsible for monitoring call center performance in real-time, coordinating with supervisors on adherence issues, preparing end-of-day performance reports, and ensuring productivity improvements. This role requires basic knowledge of call center KPIs and support in managing team productivity.

Seeking a Sales Coach / Supervisor to assist, support, and coach sales personnel, develop sales strategies, evaluate performance, conduct training sessions, and analyze trends. Requires experience in managing a team, knowledge in sales, and strong communication skills.

The Real Time Analyst monitors real-time service level performance in a call center, identifying risks to KPIs and coordinating with supervisors for improvements. Responsibilities include preparing performance analysis reports and strengthening team relationships through effective communication and leadership.