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Deliver quality customer service to customers of a premium US Telecommunication client in Davao.

As an Executive Assistant, you will support top-level executives in managing schedules, coordinating travel arrangements, handling communications, organizing meetings, managing documentation, providing project support, and building relationships with clients and stakeholders. Strong organizational and communication skills are essential for success in this role.

Responsible for handling calls and chats, identifying customer needs, troubleshooting issues, and providing cutting-edge customer service. Must adhere to company policies and procedures and utilize various tools for customer management.

Customer Experience Sr. Managers are responsible for collecting and analyzing customer feedback, ensuring compliance with key initiatives, and building a positive customer experience. Qualifications include creativity, proactivity, project leadership skills, and excellent communication. The role requires the ability to inspire others, create customer journey maps, and have a passion for learning.

The role involves providing exceptional customer service through various channels such as live chat, email, and phone. Responsibilities include addressing and resolving customer inquiries, maintaining product knowledge, recording guest information accurately, and upholding the brand standards of Disney to enhance guest satisfaction.

Provide technical support for large global clients of NICE products by troubleshooting and resolving issues through various channels. Collaborate with internal departments and customers for problem resolution and maintain high customer satisfaction. Travel to customer sites when necessary.

Manage customer queries via chat and email, provide product expertise, deliver high-end customer service, and be active on social media to understand customer concerns.