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Artificial Intelligence • Analytics
The Support Engineer will act as a technical contact for major clients, providing assistance through multiple channels. Responsibilities include troubleshooting issues, adhering to Service Level Agreements (SLAs), conducting root cause analysis, and maintaining customer satisfaction by effectively managing expectations and communication.
Top Skills:
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Artificial Intelligence • Analytics
As a Team Manager - Channel Support, you will manage partnerships, assist in deal closures, execute partner strategies, analyze reports, and oversee a Channel support team to enhance performance and implement improvements.
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Artificial Intelligence • Analytics
The Sr AI Developer Engineer will design and optimize generative AI models, focusing on applications such as NLP and image synthesis. Responsibilities include data management, model integration, and collaboration with cross-functional teams to enhance user experiences and solve complex problems.
Top Skills:
Python
Artificial Intelligence • Analytics
The Associate Manager - IT Business Relationship serves as a key liaison between IT and business partners, ensuring seamless communication and engagement. Responsibilities include managing IT-related activities for business partners, driving service improvements, advocating for IT needs, and overseeing projects to enhance service levels and customer satisfaction.
Artificial Intelligence • Analytics
The Lead - Customer Experience manages the productivity of QA, conducts audits, and ensures the QA team adheres to company policies. Responsibilities include tracking performance metrics, organizing training sessions, and fostering a team-oriented environment. The role requires strong organizational and communication skills, with a focus on enhancing team effectiveness and customer service standards.
Artificial Intelligence • Analytics
The Sr. Manager for Process Improvement leads Lean Six Sigma initiatives to improve operational performance through analysis and engagement with senior leaders. Responsibilities include mentoring, delivering project results, developing insights from data, and promoting compliance and risk management across the organization.
Top Skills:
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Artificial Intelligence • Analytics
The Team Manager will lead a team of customer support agents, ensuring they meet KPIs, manage performance, provide coaching, and enhance team development while handling operational and administrative tasks.
Top Skills:
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Artificial Intelligence • Analytics
The Associate in Travel Customer Service will handle ticketing issues, schedule changes, and reservations for flights, hotels, and cabs. Responsibilities include fare auditing, making name corrections, and managing complex itineraries while providing excellent customer service through effective communication.
Top Skills:
AmadeusGalileoSabreWorldspan
Artificial Intelligence • Analytics
The Trainer is responsible for guiding agents through training sessions, monitoring student progress, and providing coaching. The role involves preparing training materials, measuring training effectiveness, and transitioning agents to production while ensuring they meet competency standards. The Trainer will also support the design of training resources and maintain effective communication with managers and teams.
Top Skills:
CSSHTMLWordpress
Artificial Intelligence • Analytics
As a Quality Analyst, you will manage performance and service quality, maintain communication with clients, produce effective strategies based on data analysis, and ensure customer satisfaction by interpreting data and identifying trends.
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