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The Associate Manager - IT Business Relationship serves as a key liaison between IT and business partners, ensuring seamless communication and engagement. Responsibilities include managing IT-related activities for business partners, driving service improvements, advocating for IT needs, and overseeing projects to enhance service levels and customer satisfaction.

The Lead - Customer Experience manages the productivity of QA, conducts audits, and ensures the QA team adheres to company policies. Responsibilities include tracking performance metrics, organizing training sessions, and fostering a team-oriented environment. The role requires strong organizational and communication skills, with a focus on enhancing team effectiveness and customer service standards.

The Sr. Manager for Process Improvement leads Lean Six Sigma initiatives to improve operational performance through analysis and engagement with senior leaders. Responsibilities include mentoring, delivering project results, developing insights from data, and promoting compliance and risk management across the organization.

The Team Manager will lead a team of customer support agents, ensuring they meet KPIs, manage performance, provide coaching, and enhance team development while handling operational and administrative tasks.

The Associate in Travel Customer Service will handle ticketing issues, schedule changes, and reservations for flights, hotels, and cabs. Responsibilities include fare auditing, making name corrections, and managing complex itineraries while providing excellent customer service through effective communication.

The Trainer is responsible for guiding agents through training sessions, monitoring student progress, and providing coaching. The role involves preparing training materials, measuring training effectiveness, and transitioning agents to production while ensuring they meet competency standards. The Trainer will also support the design of training resources and maintain effective communication with managers and teams.

As a Quality Analyst, you will manage performance and service quality, maintain communication with clients, produce effective strategies based on data analysis, and ensure customer satisfaction by interpreting data and identifying trends.