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The Welcome Team Specialist is responsible for the onboarding process of new team members including pre-employment communication, scheduling, and screenings. They ensure timely onboarding task completion, maintain records, conduct check-ins, manage background checks, and participate in team projects while promoting effective communication within the organization.

The Retention and Recovery Specialist I interacts with clients to assist in the return of rental equipment and convert clients to private pay services. Responsibilities include managing phone calls, resolving issues, answering inquiries, maintaining detailed documentation, and meeting productivity goals.

The Exception Specialist is responsible for ensuring accurate trip data input related to transportation services, advising management on customer service issues, investigating benefit utilization issues, managing the denial and appeal process, and providing outreach regarding transportation and other subjects. This role involves working both independently and collaboratively to improve department efficiency and service quality.