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The Accounts Receivable Specialist is responsible for managing incoming payments, updating bookkeeping databases, communicating with clients regarding payment plans, collecting payments, creating reports, and updating client accounts with payment information.

Oversee Quality Assurance and workforce management processes, create and maintain quality forms and plans, develop training materials, coordinate queue management tasks, facilitate onboarding, engage with quality council, and strategize training focuses. Need experience in scheduling software, workforce management, quality control, ticket management, technical support processes, quality assurance, training, evaluation, forecasting, adherence monitoring, Erlang models, and contact center operations. Desired skills include organizational, communication, problem-solving, and leadership skills.

Service Desk Engineers provide remote technical support to customers and handle a wide variety of technical issues. They collaborate with team members and escalate complex issues as needed. Strong communication, customer service skills, and the ability to work independently in a fast-paced environment are necessary.