The ITSM System Administrator (Tier 2) will provide second-line technical support, manage incident and request lifecycles, improve IT service delivery, and maintain effective communication with team members for issue resolution. The role focuses on enhancing user experience with IT tools while applying best practices for operations across corporate IT.

Assist the Sales Operation Team to produce business information pages in Microsoft Power BI, analyze and validate data, support sales and customer success teams, develop performance reporting frameworks, and gather requests from senior stakeholders.