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The Sr. Chargeback Analyst is responsible for handling chargeback cases for various card brands, training new team members, managing merchant relationships, and educating them on chargeback regulations. They will also review documentation, conduct daily settlements, and handle escalated cases from Level 1 Specialists.
The Processing Specialist I - Operator performs remittance processing tasks including operating mail extraction equipment, batching transactions, and conducting quality reviews of outgoing items. This role requires attention to detail, ability to work under deadlines, and flexibility with schedules.
The Sales Support Specialist supports and maintains existing customers by identifying retention strategies, addressing escalations, and managing service-related issues. Responsibilities include making decisions on pricing and refunds, interacting with merchants, analyzing statements, and ensuring successful implementation and training for merchant accounts.
The Product Analyst supports the Data team by collaborating with the Product Development team, writing user stories, managing the product backlog, and assisting in the analysis of various data sources. They are involved in guiding product development and ensuring that business needs are met while maintaining the product roadmap and documenting epics.
The Software Engineer will develop and unit test software solutions, collaborate with IT groups and customers to define deliverables, and create detailed design documentation. Responsibilities include mentoring junior engineers, technical recommendation formulation, and maintaining support documentation.
The DCOP Operator is responsible for operating and setting up multi-color and high-speed printing presses. This role involves ensuring quality by maintaining color accuracy, performing press maintenance, troubleshooting mechanical issues, and ensuring production meets customer standards and job requirements.
The Senior DevOps Engineer is responsible for enhancing the CI-CD pipeline, monitoring application health, and ensuring security while providing mentorship to junior engineers. Duties include enforcing DevOps best practices, designing scalable architecture, and managing configuration.
The Inbound Sales Consultant takes inbound sales calls, processes orders, and answers customer inquiries regarding products and services. They identify sales opportunities by understanding customer needs, engaging in consultations, and using prescribed sales strategies to overcome objections and build value in products and services.
The Account Executive II is responsible for managing total sales functions including lead generation, sales forecasting, budgeting, and maintaining sales activities. This role involves generating leads, coordinating contract processes and negotiations, and developing annual territory plans. The position requires excellent communication and negotiation skills while providing support for clients and coordinating team efforts for RFP requests.
The Senior Software Engineer will collaborate with engineering management, product managers, and software engineers to develop and enhance SAAS offerings for clients in the financial services sector. Responsibilities include coding, documentation, and deployment of new features, as well as addressing software defects and participating in product development discussions.
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