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The Technical Lead will manage Genesys’ Workday Adaptive Planning instances, ensuring operational efficiency through troubleshooting, system integrations, and technical support. Responsibilities include administering user access, monitoring performance, documenting processes, and ensuring compliance with IT standards while also training team members on best practices.

As a Senior Solution Consultant at Genesys, you will engage with customers to understand their needs and create effective business solution roadmaps. Your role involves running workshops to identify gaps, customizing demos, and providing ongoing advice through the implementation process, while leveraging your expertise in AI technologies and strong communication skills to drive customer success.

The Senior Solution Consultant collaborates with Sales Account Executives to develop new business opportunities for Genesys products, delivering technical and consulting expertise. They engage with customers to identify needs and tailor solutions, using service design methodology to enhance customer experience. Responsibilities include managing sales opportunities, supporting sales teams, and co-creating solutions with clients.