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The UX Product Owner will lead the enhancement of the AIreCONTROL customer portal, focusing on user experience and project management to implement innovative features. Responsibilities include collaborating with cross-functional teams to understand user needs, overseeing product releases, and enhancing customer satisfaction through effective design and usability improvements.
The Account Manager for MVNO will work post-sales to manage and grow client relationships. Responsibilities include conducting weekly client calls, managing SIM inventory, conducting monthly account reviews, and identifying growth opportunities without needing to hunt for new clients.
The Managed Services Engineer will manage and implement AireSpring’s services. Responsibilities include overseeing data and voice services, managing routing protocols, maintaining network security, and troubleshooting IP site outages. This role demands strong customer service skills while handling multiple projects and collaborating with the Operations Department.
Manage and maintain the Monitoring Systems, handle fault escalation, liaise with 3rd party suppliers, provision customer network services, maintain technical documentation, and provide tier 3 support for co-location and ISP services.
The Regional Channel Sales Representative will engage in recruiting new sales agents, assist with presentations and closing deals, ensure agents are well-informed about products, and support agent clients with service requests while meeting sales quotas and maintaining customer satisfaction.
The Digital Product Manager will lead the development and implementation of an AI-based ITSM customer portal, focusing on enhancing user experience and interface design. This role involves collaborating with various teams to prioritize and select key functionalities, ensuring seamless access to resources for customers.
The Regional Channel Sales Representative will recruit new sales agents, assist in closing deals, educate agents on products, ensure thorough order submissions, and lead solution development for agents and their customers. The role involves meeting sales quotas, maintaining customer satisfaction, and actively seeking new sales opportunities.
The Regional Channel Sales Representative at AireSpring focuses on recruiting and supporting channel partners, attending sales calls, and assisting with customer service. They will educate agents on company products, develop solutions for clients, and ensure high customer satisfaction while meeting sales quotas and retention expectations.
Seeking experienced Network Engineers to plan and support network infrastructure and enterprise solutions. Responsibilities include network troubleshooting, system configuration, security enforcement, and performance optimization.
Provide full support to customers regarding inquiries, billing disputes, and maintenance notifications. Handle high volume inbound calls, prioritize outbound calls, and resolve customer issues with professionalism and patience.
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