Managed Services Engineer Level III - El Salvador (Remote)

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

GENERAL PURPOSE

The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring’s services that include, but are not limited to:·

• Data & Voice Services
• SDWAN /MPLS
• Hosted/Cloud PBX/VoIP
• Manage IP enhancements and procedures to support the Operations Department. Focus is on new technologies, products and processes. Providing management with expert advice for short and long-term department objectives. Acting as liaison to Operations to achieve these goals. Strong customer service skills and ability to manage multiple projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to:

• Strong background, experience and working knowledge with the routing and switching protocols Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design
• Knowledge and experience monitoring BGP connections with internet peers and reviewing core network stability and usage. 
• Maintaining and creating resiliency for the core network with HSRP, VRRP, GLBP protocols.
• Network security and Intrusion Detection System (IDS) management.
• Configuration and installation of Customer Premise Equipment (CPE) (routers and switches and firewalls) and customer network infrastructure in support of VOIP and Data Network Services (DNS).
• Perform IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues ( IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP)
• QoS monitoring hosted services.
• Develop and manage any related/required infrastructure documentation.
• Participate in management meetings for projects related to the infrastructure.
• Advises and helps design new build outs of the infrastructure.
• Develops and conducts testing procedures for new infrastructure projects as required.
• Strongly self-motivated and willing to tackle challenging problem
• Required to work with our customers, vendors and other departments at Airespring to ensure on-time and proper delivery of our services, meeting the needs of our customers and our company’s standards.
• Create, write and maintain processes and procedures

Qualifications

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

Graduation from an accredited program, a four‑year college or university with a degree in B.S Computer Engineering, desirable M.S in Network Engineering 

5-7 years of experience in Telecommunications and Networking, or 

Any equivalent combination of education and experience.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess excellent management and technical problem & resolution skills with the ability to work independently while meeting demanding time lines.
• Network Management, routing protocols and Security
• Adtran or Cisco CPE and configuration knowledge
• Voice Over IP knowledge of SIP (HPBX and trunking) and deployment of VoIP systems
• Experience with Sansay and Metaswitch SBCs is a plus
• Metro Ethernet Technologies
• Hardware / Software Troubleshooting
• LAN/WAN Optimization
• Experience with Cisco, Polycom, Grandstream and Aastra (Mitel) phones
• Project Management

Additional Information

All your information will be kept confidential according to EEO guidelines.