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The Director of Customer Care is responsible for creating a personalized experience for Pura owners, focusing on customer satisfaction, loyalty, and brand advocacy. Key responsibilities include managing issue resolution, building a team, implementing strategic partnerships, analyzing feedback, and driving continuous improvement through insights.

The Operations Specialist will assist customers and retail partners through various communication channels, resolving disputes, preventing fraudulent activity, and enhancing operational efficiency.

Lead the transition of new products from development to manufacturing, ensuring compliance with quality standards, factory setup, and process optimization.

As a Senior Data Analyst at Pura, you will lead data projects, define and analyze metrics, visualize critical data, and make recommendations to improve user experience and product performance. You will collaborate across product teams to enhance engagement and track product performance in a high-growth environment focused on innovative scent design.