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The role involves supporting customers with the Sprinklr platform, ensuring they achieve positive business outcomes. Responsibilities include providing configuration, training, and strategic recommendations, conducting audits for platform adoption, and collaborating with various teams to maintain customer health and drive growth.

Sprinklr is seeking a Program Management Lead with expertise in CCaaS operations to manage enterprise-level projects for its largest customers. Responsibilities include end-to-end project management, stakeholder management, and ensuring value delivery throughout the project lifecycle. The ideal candidate should have 8-10 years of experience in CCaaS delivery, global rollouts, project management, and stakeholder management at the executive level.

The Lead Implementation Consultant at Sprinklr is responsible for ensuring the successful onboarding and ongoing support of clients using the Sprinklr platform. This includes project lifecycle management, client training, relationship building, and providing insights for optimal platform use and performance.