Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
JOB TITLE
Design Systems Lead – Sprinklr Design Team- Full-time
What You Will Do:
The Design Systems Lead will be responsible for developing, scaling, and maintaining our design system. This role acts as a critical bridge between design and development, ensuring consistent and effective implementation of our design language, Hyperspace, across all products. The ideal candidate will have a strong background in Product Design, a proven track record in leading design system initiatives, and excel in driving collaboration with cross-functional teams. This senior position requires a strategic thinker capable of shaping the future of our design system and fostering alignment across teams to ensure seamless execution and scalability.
Key Responsibilities:
- Design System Development: Lead the creation and evolution of our design system, encompassing components, patterns, and guidelines that enhance user experience and product consistency.
- Scalability: Formulate strategies to efficiently scale the design system across multiple products and platforms.
- Collaboration with Developers: Partner closely with front-end developers to implement design system components, ensuring a seamless alignment between design feasibility and coding accuracy. Oversee development readiness by validating components and prototypes, conducting thorough QA to confirm alignment with design intent, facilitating smooth handoffs, addressing follow-up needs, and ensuring usability and consistency in the final build.
- Cross-functional Leadership: Collaborate with Product Managers, UX Researchers, and other stakeholders to ensure that the design system aligns with user needs and business objectives.
- Governance and Documentation: Establish governance models for the design system, maintain comprehensive documentation, and promote best practices throughout the organization.
- Design Library Organization and Blueprint Development: Develop, maintain, and ensure design libraries are well-organized, easily accessible, and scalable, including creating detailed component blueprints that facilitate efficient implementation and ensure consistency across design and development teams.
- Mentorship: Provide guidance and mentorship to Product Designers regarding the effective utilization of the design system in their projects.
- Innovation and Trend Awareness: Continuously monitor industry trends and emerging technologies to evolve and enhance the design system, ensuring it remains efficient, easy to implement, and adaptable to new standards and best practices.
- Strategic Leadership in System Evolution: Drive the long-term vision for the design system, proactively identifying opportunities for innovation, improvements, and cross-team collaboration to future-proof the system and align it with evolving business and user needs.
- Education and Advocacy: Develop and lead educational initiatives to foster understanding and adoption of the design system across the organization, ensuring all teams are empowered to use it effectively, including brown bags and design review participation
Skills
- Strong understanding of UX principles and best practices.
- Proficiency in design tools such as Figma, Adobe CS.
- Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
- Excellent communication and interpersonal skills.
- Ability to think strategically and execute methodically.
What Makes You Qualified
- Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field.
- Experience:
- Minimum of 4 years of experience in Product Design
- Proven experience leading and scaling design systems
- Demonstrated experience collaborating with development teams
- Experience designing products
Who You Are
You are a seasoned designer, passionate about mentorship, innovation, and collaboration. With a solid background in product design and design systems, you excel at building scalable systems that enhance user experience and ensure consistent implementation. Known for your clear communication and ease in partnering with design and development, you ensure components are functional and aligned with user intent.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$134,000 - $178,000 - $223,000
The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Top Skills
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
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