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As a Sr. Technical Support Engineer at Veeam, your responsibilities include working with customers, contributing to technical documentation, enhancing product adoption, mentoring team members, and managing time efficiently. You are expected to have 6+ years of technical and customer-facing experience, expertise in networking, cloud, virtualization, backup and recovery, Linux administration, Docker, Kubernetes, bash scripting, and a degree in Computer Science or related field. Experience with managed solutions, open-source projects, and public cloud infrastructure is advantageous. The company offers a comprehensive benefits package including healthcare, vacation days, meal vouchers, and more.

Lead and manage a team of Sales Development Representatives, drive pipeline generation goals, collaborate with marketing and sales teams, analyze performance metrics, and contribute to the growth of Veeam through achieving sales quotas.

The Customer Success Representative is responsible for renewing customer contracts, ensuring customer satisfaction, upselling services, and driving revenue bookings. This role involves monitoring expiring agreements, providing timely quotes, handling inquiries, cold calling lapsed customers, and collaborating with sales for customer retention.