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The Onboarding Specialist provides software training and onboarding support to Mindbody customers, ensuring they achieve their goals with the software. This role includes managing accounts, identifying customer needs, providing effective solutions, scheduling additional training, and fostering customer engagement.

The Onboarding Specialist provides software training and onboarding support to Mindbody customers, helping them implement and optimize their use of Mindbody software. They act as a liaison between customers and Mindbody teams, recommend services, proactively follow up, and build trust through effective communication and problem-solving.

The Customer Success Manager II ensures client satisfaction and retention by conducting strategic business reviews, advising clients on best practices, implementing success plans, and managing client deployments. Key responsibilities include leveraging data for improvements, maximizing adoption of the Mindbody platform, and collaborating with cross-functional teams to drive customer success and revenue growth.