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The Operations Manager will lead and support the Social Care team within Peloton's Global Member Support organization. Responsibilities include overseeing social engagement on various platforms, identifying social trends, collaborating with other operations leaders, developing strategic action plans, managing potential crises, coaching team members, and implementing solutions to enhance Member experience and operational efficiency.

The Sr Contact Center Engineer will lead the design and build of Peloton's AWS Connect-based contact center technology stack, ensuring infrastructure scalability, monitoring, and incident response. Responsibilities include managing strategic partnerships, developing procurement processes, tracking budget forecasts, and participating in strategic planning and root cause analysis.

The Senior Digital Security Engineer designs and implements security initiatives for Peloton's cloud infrastructure, analyzes security incidents, collaborates with engineering teams to enhance security, and guides secure system development. They ensure the adaptation of security best practices and mitigate vulnerabilities through effective communication across teams.

The Senior Content Analyst focuses on enhancing AI-driven self-service tools for Peloton's Member Support. Responsibilities include collaborating on technical documentation, analyzing self-service tool performance, collecting data for system improvements, user testing, and strategic innovation to improve customer satisfaction.

The Product Manager will lead the development of the technology roadmap for the Customer Experience team, improving member support through Salesforce and other contact center technologies. Responsibilities include building relationships with stakeholders, executing improvement roadmaps, and analyzing data for informed decision-making.

The Senior Software Engineer will develop UIs, APIs, and workflows for Peloton’s Shop Platform, guiding technical strategy, collaborating with cross-functional teams, and mentoring other engineers. Responsibilities include writing maintainable code, conducting architecture meetings, and making informed technical decisions, all while ensuring high performance and reliability of the e-commerce systems.

As a Senior Streaming Engineer, you will lead multifunctional teams to define and refine video streaming software based on user needs, improve software architecture, develop backend features, and ensure software validation through testing and troubleshooting. Telecommuting is an option, with occasional travel required.