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The Customer Success Manager (CSM) at Duck Creek Technologies is responsible for managing and developing multiple medium to large accounts, acting as the primary contact and trusted advisor for customers. They collaborate with internal teams and Customer Success Engineers to drive customer success, focusing on understanding customer goals and ensuring high product adoption.
As a Software Engineer II (.NET) at Duck Creek, you will focus on developing cloud-native products, automating build and deployment processes, and working with agile teams. Responsibilities include managing performance of agile teams, strategic planning, and mentoring staff members to foster a productive work environment.
As a Customer Success Engineer Manager, you will lead technical discussions with clients, propose solutions, and provide technical leadership to project teams. You will prioritize customer success, understand compliance requirements, and remain updated with product roadmaps while supporting internal teams with technical expertise.
As a Senior Java Cloud Architect, you will lead the cloud-native transformation of Duck Creek's Distribution Management System, focusing on designing and developing a multi-tenant SaaS product. You will oversee architecture, automate testing and deployment processes, mentor engineers, and solve customer challenges in collaboration with various stakeholders.
As a Software Engineer II, you will design, develop, and deploy cloud-native applications on the Azure platform, collaborate with cross-functional teams, and implement best practices for cloud application development, focusing on scalability and performance. Key responsibilities include developing RESTful APIs and microservices using Java, implementing CI/CD pipelines, and ensuring application reliability.
As a Software Developer in Test, you'll implement testing methodologies, frameworks, and CI/CD pipelines for product teams, focusing on automation testing across various levels and ensuring compliance with testing standards. You'll also track progress, improve testing strategies, and identify enhancements in testing processes.
The Senior Software Engineer role at Duck Creek Technologies involves architecting and developing cloud-native microservices, participating in CI/CD automation, mentoring other engineers, and collaborating with cross-product teams. Focus is on enhancing the Duck Creek platform's capability while ensuring robust test automation and deployment processes.
The Sr. Network Administration Analyst will support, maintain, and monitor network infrastructure, assist network engineers with configuration and installation of network devices, provide cloud support for Azure infrastructure, troubleshoot connectivity issues, optimize network performance, and maintain documentation related to the network.
Manage and develop customer accounts by fostering relationships, preparing success plans, and identifying upselling opportunities. Gather feedback through surveys and facilitate meetings for customer governance. Act as the primary contact for customer issues, ensuring success in software adoption and resolution of queries. Collaborate with internal teams to enhance customer experience and track program performance.
As a Senior People Manager in Engineering, you will manage multiple agile teams, setting performance objectives and conducting reviews. You will lead staff development, foster a positive work culture, and handle strategic planning including staffing and budgeting for the engineering organization.
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