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The Pension Events and Support Manager is responsible for leading the Events & Support teams to deliver high-quality administration services to members and stakeholders. This includes managing service levels, utilizing operational insights, and addressing resource challenges to ensure smooth delivery. The role also focuses on continuous improvement and driving effective communication within the team and with members.

The Process Analyst will analyze, document, and improve business processes, focusing on efficiency and alignment with Railpen’s goals. Responsibilities include identifying bottlenecks, designing effective processes, and collaborating with various stakeholders to implement solutions. Strong problem-solving and communication skills are essential.