As exciting opportunity to join the Rail Administration team as a Pension Events and Support Manager on a permanent basis, based working from home with travel to Darlington.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
The role
The Events and Support Manager will be responsible for securing our members’ future by leading the Events & Support teams (DC, Employer Support, Payroll and Scheme Events and Projects) to deliver a member first and high quality administration service to the Trustees, employers and our members.
This role will also be responsible for meeting both the SLA’s, scheme event milestones and member first measures whilst ensuring the ways of working our embedded to deliver a high performance across the team. You will use MI and operational insights and have a clear understanding of the resource levels required within the team alongside proactively managing any resource challenges to minimise impact on service delivery.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have a demonstrable experience within the pensions sector of leading, coaching and supporting a team to ensure it operates effectively, ensuring SLA’s are met and an excellent customer experience is achieved. You will have previously managed and motivated a team throughout change initiatives, supporting the ethos of continuous improvement is key to the success of this role.
We are looking for someone who can an building effective working relationships through collaboration. You will be decisive and act at pace and have the ability to drive innovative solutions to ensure that we provide the most effective and efficient customer service. Excellent communication skills both verbal and written are key for this role, along with the ability to demonstrate resilience when faced with challenge.
What we can offer youRewarding you
-
A competitive salary (depending on experience)
-
28 days annual leave plus bank holidays
-
Generous annual bonus plan
-
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
-
4x Life Assurance cover
-
Colleague referral scheme
Heath & Wellbeing
-
Private Medical Insurance
-
Employee assistance programme
-
Health cash plan
-
Eye care vouchers
-
Flu vaccination
Lifestyle
-
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
-
Buy and sell holidays
-
Give as you earn scheme
-
Paid volunteering days
-
Flexible half days leave Electric vehicle leasing
-
Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 7th March 2025
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
What We Do
The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry.
Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term.
Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives.
Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business.
We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve
.JPG)
_2.png)
