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The Leads Hub Lead at FWD Insurance Indonesia will manage and coordinate lead generation from various channels, develop strategies for nurturing leads, cross-selling, and upselling, and optimize the management information system to support business growth. Responsibilities include monitoring lead productivity, enhancing customer engagement to reduce policy lapses, and overseeing a team to build capability within the sales process.

The role involves managing the Technology Assurance program, ensuring compliance with technology controls, conducting technology assessments, and leading a team in the implementation of the assurance framework. Responsibilities include collaborating with various teams, reporting on technology risks, and mentoring junior staff.

The Senior Manager, Group Proposition will focus on developing FWD’s product strategy and innovation. This role involves conducting market research, analyzing customer behavior, and leading the development of new product propositions based on insights and emerging trends. The manager will collaborate with various departments to align product strategies with business objectives while also enhancing customer engagement and developing successful innovations.

The role involves designing and maintaining operational dashboards using BI tools, ensuring data governance and quality assurance, collaborating with other departments for data accessibility, and documenting data flows and system components to enhance business processes at FWD Group.

The Head of Brand & Marketing at FWD Group will lead the brand, marketing, and communication strategy to enhance brand presence and drive business goals. Responsibilities include managing integrated advertising campaigns, optimizing media efforts, overseeing customer experience, driving content strategy, and building relationships with stakeholders. The role also involves managing public relations and CSR efforts, while building a high-performing marketing team.

The role involves leading the company secretarial function at FWD Group, ensuring compliance with post-listing obligations, managing board meetings, advising on legal and regulatory matters, and overseeing company secretariat aspects of M&A projects. The position emphasizes stakeholder management and training the team on HKEX obligations.

The Claims Senior Associate is responsible for managing the claims process, ensuring accurate claims handling and prompt communication with claimants. Responsibilities include processing individual and group claims, verifying applications, and preparing reports. This role focuses on enhancing the customer experience throughout the claims journey.