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The Operations Manager is responsible for leading and managing store operations, ensuring service excellence and profitability across online and physical stores. This role involves overseeing various operational areas, mentoring staff, and delivering high performance within a fast-paced retail environment.

As a Night Replenishment Section Manager, you'll lead and motivate Section Leaders to maintain high standards in the department. Responsible for overseeing nights, you'll ensure operational standards are met and back of house areas are secure and efficient. This role involves coaching your team and ensuring a positive experience for customers while working a flexible night schedule.

As an Optical Colleague, you will assist customers with eye care products, prepare patients for examinations, complete pre-screening tests, dispense spectacles and contact lenses, and handle repairs. Strong customer service, computer skills, and problem solving are essential.

The Buying Assistant role involves supporting the Buyer with sales tracking, analysis, admin tasks, liaising with suppliers, inputting onto range decisions, resolving queries, and assisting with invoices and competitor research.

As a Section Leader, you will lead your team, assist in training, and ensure product availability and customer satisfaction. You'll communicate effectively with your team and adapt to various shift patterns to meet operational needs.

The Customer Insight Analyst role involves providing analysis and insights to commercial categories within a Business Unit, collaborating with stakeholders to enhance decision-making and drive business growth. Responsibilities include delivering data-driven insights, optimizing business processes, and utilizing data visualization tools to present findings.

As a Night Section Manager, you'll oversee the store during night hours, leading Section Leaders and ensuring operational standards are met. You'll maintain merchandising, motivate your team, and ensure safety in back areas while delivering excellent customer service. This role requires adaptability in a fast-paced environment and an enthusiastic, coaching approach.